Terms of service

 

terms of service

These Terms determine the relationship between our customers using services related to this website mail order operated by MOVE Co., Ltd. (hereinafter "our company").

Article 1 (General Rules)

"This site" means inside the Internet shopping website "Move.Ebike" sales page. "Users" refers to those who browse this site, those who purchase products from this site, and those who provide information, brokerage, and other services. "User information" refers to the user's attributes disclosed by the user and information on the history of user transactions.

Article 6 (confirmation of buying and selling intentions)

The Company has confirmed the user's purchase and sale with the order reception, and will not respond to changes in orders and cancellations due to user convenience. However, for the period of the order status of each of the following items, within the scope of the deadline set by the Company, it is reserved without confirming the intention of trading and selling.

1. In ordering for credit card payments, it is within 7 business days from the time of ordering, and the period until we confirm the payment of the user.
2. As a result of the fact that there is a matter of confirmation of the user information, order details, and order background, within 5 business days from the company to contact users for trading intentions. There is a period until the company confirms the user's answer to the presence or absence of the intention of buying and selling

Article 7 (inventory application)

We do not apply for stock unless the user has confirmed the purchase and sale of the user. After confirming the purchase and sale, we will execute the inventory of the ordered product during our business hours. We will strive to execute the application immediately, but due to the fluctuation of the stock status, we may not be able to apply at the desired price, delivery date, and quantity. In that case, notify the user that the inventory cannot be applied, and disable part or all of the order.

Article 8 (order change)

1. Users can offer changes to the order content only before the confirmation of the trading will.
2. If the user wishes to change the order contents and user information, the order number of the order will be added to the Company that the order number of the order will be added according to the method specified by this site.
3. It is not possible to change the order after confirming the purchase and sale.
4. If it is difficult to follow the instructions for the order change, in view of the price status of the product, inventory, delivery date, and other situations, we will notify the user and do not respond to the change. Masu.
5. The sales information after the order change shall apply, especially at the time of the change, unless we have any consent.
6. We will recalculate the user's payment amount and claim this to the user so that it will be consistent with the content after the change.

Article 9 (Application for order changes by the Company)

1. The Company may provide users a change in order to the user if it is difficult to apply for inventory in the quantity of order, or if the ordered product can be transferred to a successor product or equivalent product.
2. We can make an order change based on the contents provided only when the user accepts the information change from us.
3. We will recalculate the user's payment amount and claim this to the user so that it will be consistent with the content after the change. If there is a pre -payment from the user for the order, a refund will be made according to the separate clause, and the overpayment of the user will be refunded.
4. If the user does not accept the order change from the Company, we can disable part or all of the order.

Article 10 (order cancellation)

1. Users can offer some or all cancellations of their orders before completing the purchase and selling will. However, among the refund amounts, the prescribed fee of 10%(system fee / payment fee) will be borne by the customer.
2. If the user wishes to cancel a part or all of the order, the order is specified by this site, and the order number of the order shall be notified to the Company of the cancellation.
3. It is not acceptable to cancel the order after confirming the purchase and sale.
4. If there is a pre -payment from the user for the order, a refund will be made according to the separate clause, and the overpayment of the user will be refunded.

Article 11 (invalid order)

If the order falls under any of the following items, the Company notifies the e -mail address entered in the user information that the order is invalidated regardless of whether or not the purchase and selling will have been confirmed regarding the order. You can disable part or all of the order. If there is a pre -payment from the user for the order, a refund will be made according to the separate clause, and the overpayment of the user will be refunded.

1. If you cannot apply for inventory of your order
2. If the stock status is unstable and cannot be determined for a long time
3. If you cannot confirm the intention of buying and selling of the user after the prescribed period
4. If the email contact with the user is quite a period, if it is not available
5. If your order and payment do not depend on the method specified by the Company
6. If we judge whether accuracy, legitimacy, rationality, and legality are not recognized for user information and orders, or that they include falsehood
7. If we decide if there is a risk of refusal to receive or default or remarkable delay
8. When we judge that there is a risk of conflicting the separately determined prohibition clause
9. When the sales information includes our error
10. In addition, when we judge that it is inappropriate

Article 12 (delivery date)

The company will notify the user of the shipping date as much as possible for the ordered order. We will strive to notify accurate and latest information at any time, but depending on the type and stock status of the product, the shipping date may not be confirmed, and the shipping date once notified may be changed. The Company shall not give any guarantee and shall not be liable for the accuracy of the shipping date, the accuracy of the delivery time, and the development of delivery time fluctuations.

Article 13 (packing)

Product packing is expected to be necessary and sufficient for shipping and delivery of the product. It is not acceptable to specify the packaging state by the user.

Article 14 (delivery)

1. The delivery business of the product will be performed by a delivery company outside of the company, except that we are particularly specified by the Company. In this case, all responsibilities regarding the execution, management, supervision, and other delivery of distribution and delivery are out of the scope of the Company.
2. The designation of the delivery company shall be designated by the Company or the business operator who performs the outsourcing of the Company, and will not respond to the designation of the delivery company by the user.
3. If you wish to have a specific delivery date and time, you shall notify the delivery company the desired delivery date and time by the method specified by this site.
4. We will try to follow the desired date and time of the user, but there is no obligation to respond to the user's will in the presence or absence of implementation, the accuracy of the date, and the accuracy of the time. If it is difficult to realize the desired delivery date and time, we can refuse to specify the delivery date and time by the user.
5. Regarding the delivery of the product, the first floor eaves in the building corresponding to the delivery address specified in the user information is the principle. Unless we are particularly consent, we will not carry out, install, install, and check the operation under user instructions.
6. If the user is absent in the delivery address at the time of loading, the delivery company will be raised once and will be redelivery. However, this is not the case if the user instructs the product deposit point in the event of absence in advance and accepts it.
7. If the user instructs the product detention point and the delivery business is detained at the point according to the instructions, the delivery of the product shall be completed at the time of detention. The Company and the delivery business operator shall not be liable for the loss, damage, destruction, theft, and unauthorized use of the products that occurred after detention.
8. Orders specified by cash on delivery as a payment method will not deliver the product unless the delivery company receives the billing amount at the time of arrival.
9. Users cannot refuse to receive unilateral products. Even if we refuse to receive it without prior written consent from the Company, we may request users based on the sales contract, or to receive the previous payment as a product compensation.

Article 15 (assembly)

1. Assembly is packed and delivered in a state of assembly of about 80 % (depending on the model lot), and the unfinished part is required by the customer.
2. Please note that some tools required for assembly and adjustments need to be prepared by customers. Please note that we cannot bear these regarding the effort, costs, etc. required for assembly.
3. Also, please note that we cannot compensate for the assembly cost incurred by the customer, even if there is any problem with the product we delivered.
4. There are other parts other than the part that the customer is assembled (air insert, brake adjustment, gear adjustment, mounting confirmation, fixture confirmation, etc.) * In addition, assembly of models equipped with hydraulic disc brakes. Never hold the brake lever before the front wheel is installed (the disc rotor is not sandwiched in the brake caliper). There is a possibility that the hydraulic pressure occurs and the brake may not work properly. If the brake does not work normally without keeping this attention, the warranty may be excluded.

Article 16 (sales contract)

1. Regarding the order from the user, the sales contract will be concluded with the completion of the ordered product.
2. The Company indicates that the product has been sent to the user by sending the shipping completion email. Sales agreements will be established even if the shipping completion email is failed due to malfunction of user information or obstacles such as communication line / computer, or if the user is not received or viewed.
3. If the Company determines that the company's error is included in the company's error or due to an unexpected factor of the Company, it is difficult to execute the sales contract, and we will cancel or invalidate the sales contract. can. If there is a pre -payment from the user for the order, a refund will be made according to the separate clause, and the overpayment of the user will be refunded.

Article 17 (relocation of ownership)

1. The ownership of the product will be relocated from the Company to the user when the user has completed the entire billing amount and is delivered to the user through delivery.
2. If the product is a software product, only the ownership of the media of the software product shall be relocated to the user according to the preceding paragraph, and the copyright and other rights of the software itself shall be reserved by the original rights.

Article 18 (invalid cooling -off)

This site is a mail -order format using the Internet based on the Specified Commercial Transactions Law, so the cooling -off system is not applied.

Article 19 (repair / replacement)

1. The initial defect correspondence period is 14 days from the delivery of the product.
2. The user shall request the support window based on the warranty card.
3. In addition to certifying that we are initially defective, we will respond to initial defects within the range of the warranty provision between the delivery of the product and the provisions.
4. If it exceeds the specified period from the delivery of the product, or for other reasons other than the initial failure, we shall not respond to the request for repair or exchange.
5. In the initial failure response, we may return the product to us and keep it. If the user refuses to return or deliver the product, we may abandon the initial defect response.
6. It does not respond to the lack of dots of liquid crystal products, compatibility issues in combination of multiple products, and repair or replacement due to software problems.
7. Regarding the adjustment of brakes, gear gears, etc., the contract manufacturing plant has been finalized after the adjustment of each part, but the wires of the brakes and transmissions are loosened during the product transportation (initial growth), and tires. The air may come off. These are phenomena that can occur in product characteristics, and are not applicable to bad products. Please understand that you will be adjusted by yourself. Please note that all the costs related to the adjustment will be borne by the customer.

Article 20 (refund)

1. About returned goods, defective products, cancellations

   • In the case of regular products: In the case of unused and unopenedWe will refund only if the customer who purchased it to us in the e -mail or the method specified by the Company after the product arrives within 14 days. However, the round -trip shipping fee and the prescribed fee of 10 % (system fee / payment fee) will be borne by the customer. If it has been opened, 50%of the product purchase price (tax included) will be refunded. In the following cases, it is considered to have been opened:

     • When the cardboard with the product is opened or damaged
     • When re -packing is being rewritten so that the product is intentionally damaged
     • When the packaging and packaging of the product are opened
     • In addition, if there is a evidence used in the product itself

   • If you cannot accept returns or exchanges due to customer reasons：

     • Used or opened consumables
     • Products with a feeling of use

   • For special discount products and reserved products: Refunds and cancellations are not allowed. In the event of a defective product, we will respond within the scope of "initial defect, replacement, and return" separately specified by us. In addition, we do not pay any costs, mental, time, and other compensations, such as when a customer has prepared a combination other than our company due to poor product.

2. In the event of a change, cancellation, or invalidation of the order, the Company will recalculate the amount paid based on the order content after reflecting this. If there is a previous payment and the recalculated amount is less than the previous receipt, the difference will be refunded from the Company to the user.

3. If the order changes, cancellation, or invalidation are the user's request, and if we have to change, cancel, or invalidate at the responsibility of the user, the prescribed fee is 10%from the difference (system fee / payment fee). And refund the deducted amount of the round -trip shipping fee.

4. The refund method is done by the method specified by the Company.

5. We do not give any compensation or rights in addition to refunds or refunds.

6. If the user falls under any of the following, we consider that the user has abandoned the previous payment:

   1. If you refuse refund by our designated method
   2. If you refuse disclosure of bank account information required for refund
   3. If we do not receive part or all refunds after the deadline specified by the Company
   4. If we do acts such as sending money to the Company to the Company, refusal to refund or return to the company.
   5. If you unilaterally declare that you do not fall under the refund, regardless of the refund
   6. When requesting compensation or assignment of rights other than refund
   7. When the use, incorrect use, remodeling, negligence, and unreasonable repair that do not comply with our instructions are judged to be failed

Article 21 (warranty)

1. Regarding the judgment of the warranty
   All guarantees will be made by us. In the following cases, the warranty is not eligible. Also, if you apply as a warranty, email between us and customersAn agreement to be guaranteed is required on the official LINE.

   • If there is no guarantee on the product sales page.
   • When it is determined that it is a failure of customer's erroneous use, or failed due to remodeling, negligence, or unjust repair.
   • When the bicycle body is wet due to water, rain, snowfall, etc., the electric system is bad and rusted.
   • When the parts are significantly deteriorated at high temperatures and low temperatures.
   • If an external factor such as an earthquake, fire, lightning strike, feng shui snow damage, and pollution, it breaks down.
   • Consumables parts and parts.
   • When our company and the manufacturer determine that it is not applicable to the warranty.
   • The vehicle body that has difficulty checking the status of the part in the event of a defect due to the use of our products after the problem and voluntary restoration.
   • Parts damage due to attempts to repair except for repairs performed by repair stores
   • Unauthorized remodeling (custom) for the product itself or its parts
   • Difference between the image posted on the site and the actual product color and texture
   • Sensitive events such as sounds and vibrations that do not affect the functions and aspects of use
   • Manufacturing process, fine scratches that occur during inspection and maintenance, and defects such as scratches and painting found after once used
   • Fine scratches on the appearance that occur during transportation, some wet due to rain
   • Parallel imports, used goods, and second owners such as personal imports and crowdfunding
   • What occurred due to changes due to the course of time (painted surface, plating surface, plastic color fading, etc.)
   • Expenses for inspection, cleaning, and maintenance
   • Costs associated with repair of telephone charges, transportation, rental cars, etc.
   • Leaving compensation and damage due to unable to use our products

2. Regarding the warranty contents
   The "warranty" described on the website does not mean that it is returned or exchanged for the product within the warranty period, but provides the relevant parts of the defective parts in the guarantee application free of charge. It will be done. Replacement or return of products will be available within the scope of "initial failure, replacement, and returned" specified separately by us.

3. The following parts are not eligible for warranty, as they may be damaged by normal driving or natural wear.
   Brake/Fork/Folk/Rear suspension/Stem/Handlebar/Grip/Saddle/Saddle/Brake/Bottom Bracket/Crank Set/Pedal/Rim/Spoke/Wheel Hub/Free Wheel/Sproquette/Dirayer/Wiring Harness/Kick Stand/reflector/smart meter and metal fittings. Other things that are considered to be consumable and worn. Accessory parts and optional parts are not eligible for this warranty.

Article 22 (handling of personal information)

1. We handle personal information in accordance with our personal information protection policy.
2. The Company shall be able to use the user information for the purpose of providing services to users, improving services, promoting service use, and ensuring healthy and smooth operations. Masu.
3. The Company shall be able to provide users (including ads) by e -mail magazine or other methods. If the member does not wish to provide information, the information will be stopped by notifying that fact according to the method prescribed by the Company.

Article 23 (prohibited items)

When using this site, the user is prohibited from performing the following acts in the following items.

1. Violations of laws or regulations or other agreements
2. Use the rights, interests, honor, etc. of our company, other users, or third parties
3. Acts that are contrary to public order and morals
4. An act that causes other users or third parties to make you uncomfortable
5. Hinding the operation of this site, or damaging the trust of this site or the company
6. Enter false information
7. Send or write harmful computer programs, emails, etc.
8. Innectly access our server and other computers
9. Lending, transfer, trading, and disclosing IDs and passwords for the use of this site, or shared with third parties

Article 24 (request for damages)

If the user falls under any of the following items, we may claim damages to the user.

1. Repeat order changes and cancellations repeatedly
2. User information, destination, and delivery date and time change repeatedly
3. Make additional costs for the redelivery, transfer, and storage of products by repeated absence due to user convenience or long -term absence without prior consent of the Company.
4. Unilaterally declaring to confirm the willingness of trading or discard or invalidate the sales contract
5. Return the product unilaterally or return the product once received without our prior consent.
6. Do not fulfill the payment of the billing amount or delay it significantly
7. Hind the smooth operation of this site by unauthorized access to this site, excessive access, and access acts that deviate through other normal scope
8. Hinders our activities by repeated contact and repeated visits
9. Request repair, exchange, refund, and compensation based on false claims
10. Confiring the ban clause separately specified
11. In addition, give us serious damage, loss, disadvantage, etc.

Article 25 (Service interruption / suspension, etc.)

The Company determines that if the service is focused on the system when performing regular and emergency maintenance of the system in order to always use the service in a good state, the load is concentrated on the system, and that the service is hindered. If it is necessary to secure security or if it is determined that it is necessary, all or part of the service may be interrupted or stopped without notification in advance. As a result, the Company shall not be liable for any damages caused by the user.

Article 26 (disclaimer)

1. We have direct or indirectly or indirectly or indirectly or indirectly or indirectly affected, due to interruption, delay, suspension, data loss of data due to obstacles, power outages, communication lines and computers, etc. We shall not be liable for any damage, loss, disadvantage, etc.
2. If the user uses this site to give any damage to a third party, the user will solve this at his own responsibility and expenses, and any damage or loss to the Company. Do not give.
3. We do not guarantee any information provided by websites, e -mails, etc. for accuracy, latest, usefulness, and reliability.
4. We may change or cancel the configuration, usage conditions, URLs and content, etc. of the website without notice.
5. We are not responsible for any damages caused by users violating these Terms, etc.
6. Regarding orders made through this site, we have all the damage, loss, or disadvantages of users and third parties directly or indirectly, for the reasons that fall under any of the following items. We will not be responsible for, and we will not compensate for any further compensation.
   1. Trouble with the use, relocation, resale, and export of products
   2. Relaxed opportunities caused by invalid or delay of delivery of products
   3. Difference between the content of this site and the actual situation regarding specifications, price, inventory, delivery date, and other sales information
   4. Site defects / stops
   5. Insufficient contact / notification due to incorrect input of email or user information
   6. End of failure, lack of performance, defect, loss, deterioration, deterioration, deterioration, stealing, and maker support, which occurred or found after delivery of the product
   7. Depending on the period in which the company holds the previous payment, the loss of the opportunity, operating profit, and interest rates that should be obtained for the equivalent amount, which is estimated in case of not paying as a previous payment.
   8. Regarding your order, all wages, labor, and rewards to be obtained for the work and acts that are already made and estimated for the work and acts of users and third parties that are expected to be performed in the future
   9. Users paid to third parties, paid to third parties, as they are not included in the billing amount presented by the Company or not.
   10. Dissatisfied with this site or our service quality

Article 27 (Change / abolition of services)

The Company shall be able to change or abolish all or part of the service without prior notice.

Article 28 (compliant law)

Regarding the establishment, effect, fulfillment and interpretation of these Terms, the Japanese law shall be a compliant law.

Article 29 (Court of Service)

If a dispute occurs in these Terms, the Tokyo District Court or the Tokyo Court shall be the exclusive jurisdiction of the first instance.

Updated June 1, 2024