Refund policy

Refund policy

1. About returned goods, defective products, cancellations

   • In the case of regular products: In the case of unused and unopened, we will refund only if the customer who purchased it to us in the e -mail or the method specified by the Company arrives within 14 days. However, the round -trip shipping fee and the prescribed fee of 10%(system fee / payment fee) will be borne by the customer. If it has been opened, 50%of the product purchase price (tax included) will be refunded. In the following cases, it is considered to have been opened:

     • When the cardboard with the product is opened or damaged
     • When re -packing is being rewritten so that the product is intentionally damaged
     • When the packaging and packaging of the product are opened
     • In addition, if there is a evidence used in the product itself

   • If you cannot accept returns or exchanges due to customer reasons：

     • Used or opened consumables
     • Products with a feeling of use

   • For special discount products and reserved products: Refunds and cancellations are not allowed. In the event of a defective product, we will respond within the scope of "initial defect, replacement, and return" separately specified by us. In addition, we do not pay any costs, mental, time, and other compensations, such as when a customer has prepared a combination other than our company due to poor product.

2. If the order changes, cancellation, or invalidation, We will recalculate the billing amount so that we will match the order content after reflecting such changes, cancellation, and invalidation. If there is a previous payment in the order and the recalculated amount is smaller than the previous receipt, the difference will be refunded to the user.

3. If the order changes, cancellation, or invalidation occurs as a result of the user's requestIf the Company has to change, cancel, or invalidate due to the reason to be liable to the user, the amount of the prescribed fee of 10%(system fee / payment fee) and the round -trip shipping fee will be refunded from the difference in the preceding paragraph. I will do it.

4. The refund method is the designated method by the Company.

5. We do not give any compensation or rights as a replacement for refunds or in addition to refunds.

6. If the user falls under any of the following items, the Company is deemed that the user has abandoned the advance.

   1. If you refuse refund by our designated method
   2. If you refuse disclosure of bank account information required for refund
   3. Regardless of the refund method, if we do not receive part or all the refunds after the deadline specified by the Company
   4. If we make an act such as sending money equivalent to the Company to the Company, and if we decide that it is a refund or return in light of the details
   5. If we unilaterally declare the remittance from the Company before or after the refund, or that we do not accept refunds.
   6. When requesting a compensation act or a grant other than a refund
   7. If you use a product other than our manual, or if it is determined that it is a failure due to incorrect use, remodeling, negligence, or unreasonable repair

About refund regarding product purchase

• In case of normal purchase
  According to a refund policy.

• Campaign discount application for purchase
  Please note that you cannot cancel or refund in any case.

• In case of reservation purchase
  Please note that you cannot cancel or refund in any case. However, if the delivery is more than three months when delivery is scheduled to be delivered, we may accept cancellations according to the customer's wishes.